Please Note: Regardless of whether you made your reservation online or by phone, reservations must be cancelled with a 6 hour advance notice or your credit card will be charged the full price of you trip.

Arival, operated by KCI RoadRunner cannot refund payment if cancelled with less than 6 hours notice prior to pick up time or in the event of a no-show.

If you have a round trip reservation, and you want to cancel both of the trip, you will need to cancel each reservation individually. Each of the round trip reservation has a different confirmation number.